Refund and Cancellation Policy

The short version: you pay for one period at a time, nothing renews on its own, and paid periods are not refunded. There is nothing to cancel and no notice to give — simply stop buying the next period.

1. Cancelling

You can stop whenever you like. RepDesk has no auto-renewal, no standing instruction and no auto-debit. Each purchase buys one period, monthly or yearly, and when that period ends it simply ends.

So there is no cancellation to perform. Do not buy the next period, and nothing further is charged. You do not need to give notice, provide a reason, or speak to anyone.

You keep full access until the end of the period you have paid for. After that, access may be restricted or your workspace suspended — we will email you before that happens.

If you would rather close the account outright, you can delete it from Settings at any time. Export your data first — deletion removes your workspace and the records in it.

2. Refunds

Paid periods are not refundable, in whole or in part. This applies to both monthly and yearly plans, and whether you stop using RepDesk partway through a period or delete your account.

We would rather be plain about that than bury it. Because nothing renews automatically, you are never charged by surprise — every payment is one you chose to make, for a period you knew the length of.

3. Where we will refund

A flat rule with no exceptions would be unfair, and we are not pretending otherwise. We will refund you where:

• You paid twice for the same period. We refund the duplicate in full.
• We took a payment in error, or recorded a purchase you did not make. We refund it in full.
• We never gave you the access you paid for and could not put it right within a reasonable time. We refund the period in full.
• We terminate your account without cause partway through a period you have paid for. We refund the unused part, pro rata.

Outside these, refunds are at our discretion, and a decision not to give one is not a precedent either way.

A refund is not available because RepDesk lacks a feature you expected. Everything we currently offer — and several things we do not yet — is described on this site and in the Terms of Use. Please check before buying, and ask us if anything is unclear. We would much rather answer a question than take money for the wrong thing.

4. Asking for a refund

Email hi@repdesk.co.in from the address on your account, telling us the payment date, the amount and what went wrong.

We respond within 7 working days. Where a refund is due, we pay it to the account the payment came from within 14 working days of agreeing it. We do not charge a processing fee.

5. Tax

We are not registered for GST, so no tax is added to our prices and none is collected from you. A refund returns exactly what you paid. Your receipt is not a tax invoice and carries no GSTIN, so there is no input tax credit to claim or reverse. If we register for GST in future we will say so in the Terms of Use before it affects what you pay.

6. Sales partners

A commission earned by a RepDesk partner on a gym's first purchase is not clawed back if that gym later stops using RepDesk. Commission is earned on the purchase and settled in the ordinary payout cycle.

Where we refund a first purchase under section 3 because it was a duplicate or an error — meaning the purchase should never have been recorded — the associated commission is reversed, since there was no sale. We will tell the partner why.

7. Contact

Anything about billing, cancelling or a refund: hi@repdesk.co.in.

This policy forms part of our Terms of Use.